Terms of Service

1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

Vantage Access provides web accessibility testing and compliance services, including:

• Automated accessibility scanning
• Manual accessibility testing by certified professionals
• WCAG 2.2 compliance audits
• Accessibility consultation and support
• Ongoing compliance monitoring

3. Service Engagement

3.1 Free Scans

Free accessibility scans are provided for evaluation purposes only and include automated testing of your website. Free scans do not constitute a comprehensive audit and are not suitable for legal compliance purposes.

3.2 Paid Services

Paid accessibility audits and services will be provided according to the scope defined in our proposal or service agreement. Pricing and deliverables will be confirmed in writing before work begins.

3.3 Timeline

Service delivery timelines will be specified in your service agreement. While we strive to meet all deadlines, timelines are estimates and may be subject to adjustment based on project complexity.

4. Payment Terms

4.1 Pricing

Prices for our services are listed on our website and are subject to change. Prices will be confirmed in your service agreement and will not change once agreed upon.

4.2 Payment Schedule

Unless otherwise agreed:

• One-time audits: 50% upfront, 50% upon completion
• Ongoing services: Billed monthly in advance
• Payment is due within 14 days of invoice date

4.3 Late Payment

Late payments may incur a fee of 1.5% per month or the maximum allowed by law. We reserve the right to suspend services for accounts with overdue balances.

4.4 Refunds

Due to the nature of our services, refunds are generally not available once work has commenced. Exceptions may be made at our sole discretion for extenuating circumstances.

5. Client Responsibilities

To enable us to provide effective services, you agree to:

• Provide timely access to your website and necessary credentials
• Provide accurate information about your website and accessibility requirements
• Respond to queries and requests for information in a timely manner
• Review and implement recommended accessibility improvements
• Inform us of any changes to your website during testing

6. Scope and Limitations

6.1 Testing Scope

Our testing covers the pages, components, and functionality specified in your service agreement. Testing is based on WCAG 2.2 guidelines at the conformance level agreed upon (A, AA, or AAA).

6.2 Accuracy

While we strive for complete accuracy, we cannot guarantee that our testing will identify every accessibility issue. Accessibility testing is a best-effort service based on current standards and guidelines.

6.3 Not Legal Advice

Our services do not constitute legal advice. We provide technical accessibility assessment and recommendations. For legal compliance questions, consult with a qualified attorney.

7. Confidentiality

We will treat all information about your website, business, and users as confidential. We will not disclose this information to third parties except:

• To our contractors who perform testing services (bound by confidentiality agreements)
• As required by law
• With your explicit permission

You agree that we may use anonymized information from audits as case studies or for improving our services.

8. Intellectual Property

8.1 Your Content

You retain all rights to your website content. By using our services, you grant us a limited license to access and test your website.

8.2 Our Deliverables

Upon full payment, you receive a license to use our audit reports and recommendations. We retain copyright in our testing methodologies, tools, and templates.

9. Liability and Disclaimers

9.1 No Warranty

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that implementing our recommendations will ensure full legal compliance or prevent accessibility-related claims.

9.2 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim.

9.3 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, data, or business opportunities.

10. Cancellation and Termination

10.1 By Client

You may cancel services with 30 days' written notice. You remain responsible for payment for services rendered up to the cancellation date.

10.2 By Vantage Access

We may terminate services immediately if you breach these terms, fail to pay, or if continuing services would violate applicable laws.

10.3 Effect of Termination

Upon termination, you must pay for all services rendered. We will provide deliverables for completed work upon receipt of payment.

11. Changes to Services and Terms

We reserve the right to modify or discontinue services with notice. We may update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the new terms.

12. Dispute Resolution

12.1 Governing Law

These terms shall be governed by the laws of Spain, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

12.3 Good Faith Resolution

Before pursuing legal action, parties agree to attempt to resolve disputes through good faith negotiation.

13. General Provisions

13.1 Entire Agreement

These terms, together with any service agreement or proposal, constitute the entire agreement between you and Vantage Access.

13.2 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

13.3 Waiver

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights.

13.4 Assignment

You may not assign or transfer these terms without our prior written consent. We may assign these terms without restriction.

14. Contact Information

For questions about these Terms of Service, please contact us: